Oracle B2B Service 1Z0-1064-21

1Z0-1064-21자격증시험은 전문적인 관련지식을 테스트하는 인증시험입니다.은 여러분이 1Z0-1064-21 시험을 통과할수 있도록 도와주는 사이트입니다. 많은 분들이 많은 시간과 돈을 들여 학원까지 다니면서 Oracle 1Z0-1064-21시험패스에 최선을 다합니다. 하지만 1Z0-1064-21덤프를 구매하시면 20시간 좌우만 투자하면 무조건 1Z0-1064-21시험을 패스할 수 있도록 도와드립니다.

24시간 온라인상담과 메일상담 제공

고객님께 퍼펙트한 1Z0-1064-21덤프구매 서비스를 제공해드리기 위해 저희는 24시간 한국어 상담서비스를 제공하도록 최선을 다하고 있습니다. 주말이나 명절이나 모든 시간에 될수 있는한 메일을 확인하고 가장 빠른 시간내에 답장드리기에 1Z0-1064-21덤프에 관하여 궁금한 점이 있으시면 메일로 문의하시면 됩니다. 혹시나 답장이 늦더라도 주문하시면 1Z0-1064-21덤프는 시스템 자동으로 바로 발송되기에 안심하시고 결제하셔도 됩니다.저희 1Z0-1064-21덤프는 가장 최신버전이기에 1Z0-1064-21시험적중율이 높습니다.

Oracle 1Z0-1064-21 시험 요강 주제:

최신 B2B Service 1Z0-1064-21 무료샘플문제

1. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

A) The queue defined by default is the one assigned to the servicerequest.
B) The queue defined in the first evaluated rule is always assigned to the service request.
C) An error will occur; no queue is assigned to the service request.
D) The service request assignment will be unpredictable.

2. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

A) Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
B) Enable new locales for the languages to be used and provision designated users to translate the articles.
C) Modify the original base locales of the articles to match the target language.
D) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

3. You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B) You can download large volumes of SR data from theAnalytics interface.
C) You must retrieve large volumes of data through a REST API endpoint.
D) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

4. Which three types of data are included in the interaction associatedwith a normal call flow?

A) Contact name
B) Start time of the call
C) Channel
D) Service Request create date
E) Agent name

5. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'.
B) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
C) Milestones are actions on a service request (SR) that must be completed by a specific time.
D) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E) Milestones are commitments to handle SRs within certain timelines.

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